Help improve Cornwall Council’s Adult Social Care consultation with the public.

We are asking people to take part in our latest survey to review how Cornwall Council consults on Adult Social Care policies.

Earlier this year Cornwall Council proposed changes to its Adult Social Care charging policy, which was met with strong criticism from those using potentially affected services who felt they had not been given enough time to respond, nor the appropriate means to do so.

Our Chief Executive, Amanda Stratford said: “Changes suggested included charging the full costs for meals provided at home or at a day centre and a number of people who attend our learning disabilities and autism meetings spoke to us about how worried they were.

“We spoke with Cornwall Council about this and were pleased when the Portfolio holder for Adults, Rob Rotchell, confirmed any recommendations were to be scrapped.

“The Council asked us to conduct an independent assessment of how the Adult Social Care directorate conducts its public engagement so that it could learn lessons and improve in the future.”

Cllr Rotchell apologised for the way the Council had handled the consultation and has confirmed Healthwatch Cornwall’s review will be instrumental in helping it identify opportunities for improvement.

He said: “With a growing number of adults relying on some form of social care in Cornwall, we want to make sure that when we develop social care policy or propose changes to existing policies in the future, we consult with and listen to the views of all residents, carers and organisations who may be affected.”

As well as the survey, to gain further input, we are meeting with people who use adult social care services, their families and representative organisations; offering phone support to help people have their say; and providing postal options and an Easy Read version.

To take part, visit by August 17 or call 0800 0381 281 for alternatives.

A full report of the findings will be presented to the Council’s Health and Adult Social Care Overview and Scrutiny Committee in October, as well as being made available on Healthwatch Cornwall’s website.

Visit for more information.


Easy Read downloadable survey