You Said – We Did 2014


November 2014

Urgent Care Survey: Healthwatch Cornwall’s research into urgent care services in Cornwall has now closed.

The findings can be found on the Our Reports page.

End of life choice: Healthwatch Cornwall commissioned Activmob to research end of life care and choices in Cornwall. Choosing where you want to die is an important and sensitive decision and individuals and/or families were asked to come forward to share their experiences of this to inform a discussion, and potential action plan, at Healthwatch Cornwall’s November Steering Group meeting in 2014.

You can read the completed report on the Our Reports page. Visit the You Said – We Did 2015 page for outcomes of this work.

September 2014

Care-at-HomeInstigated in 2014, this work has now been completed and you can read the report and recommendations on the Our Reports page and the latest press release on the News page. The final outcomes of this work will be highlighted on the You Said – We Did  2015 page in the near future.

August 2014

NHS England has responded to Healthwatch Cornwall’s dentistry recommendations made following its cross-border services research. Read the full story on the news page.

From January to April, Healthwatch Cornwall conducted a survey to find out more about how people with mental health problems feel about their GP’s support. The findings showed that a number of respondents felt let down, particularly in relation to treatment options, information and the ability to book appointments.

A report Quality of Mental Health Services Provided by General Practitioners and their Surgeries has now been published, highlighting the viewpoints of those surveyed.

From this, Healthwatch Cornwall is making a number of recommendations to the relevant health and social care organisations. It hopes to receive responses to these recommendations towards the end of September.

June 2014

Healthwatch Cornwall’s Steering Group instigated further research into cross border services following feedback that people in the north and south east of the county found it more difficult to access services.

This included Healthwatch Cornwall volunteers conducting a letter drop and street surveys to gather further feedback in five towns: Bude, Launceston, Callington, Liskeard, and Torpoint.

More than 650 questionnaires were collected, with the main concerns including a need for increased NHS dentist services, especially in Launceston; long waiting lists for hospital dentistry, gynaecology and ophthalmology appointments; and extra consideration needed around appointment times for people travelling long distances.

Healthwatch Cornwall has now made six recommendations to address the issues raised.

Read the full report – Access to health and social care provision in north and south east Cornwall.

April 2014

Find out how Cornwall health and social services have been supporting those seeking autism spectrum disorder diagnosis since Healthwatch Cornwall raised concerns in 2013 about a lack of help.

February 2014

In response to feedback, Healthwatch Cornwall played a part in raising more awareness around a scheme to extract personal records from GP practices. The project, run by NHS England and the Health and Social Care Information Centre, was due to start in March but thanks to pressure from Healthwatch, both locally and nationally, the public and other organisations this has been delayed until autumn.

Find out more here.

Read Healthwatch Cornwall’s letter to the Royal Cornwall Hospital Trust’s Chief Executive following feedback it received about the announced staff parking cost increase.

Read the latest feedback figures below

Healthwatch Cornwall’s report on feedback – May to August 2014

Response to Healthwatch Cornwall’s open letter to the Royal Cornwall Hospital Trust

Chair of Trust responds to open letter

Open letter to the Royal Cornwall Hospital Trust

Healthwatch Cornwall has written to the Royal Cornwall Hospital Trust to request evidence that adequate provision has been made to protect the quality of hotel services such as catering, portering and cleaning following its decision to outsource the contract to a private firm. It is seeking reassurance that patient care is paramount and that financial and efficiency considerations have formed part of the decision-making, rather than being the end point in contractual decisions.

Read the Open Letter for the full details.

Special Inquiry

Healthwatch Cornwall collected comments for a national inquiry by Healthwatch England. This data has now been fed back and will make up part of the overall findings to be published in the Autumn (2014).

Healthwatch England is aiming to find out why things go wrong when people, particularly the homeless, elderly and those with mental health problems, are discharged from care establishments.