You Said – We Did 2017

Accessing a doctor’s appointment – December 2017

You told us that you are finding appointments with doctors in Cornwall increasingly difficult to access.

In response, we launched a survey to learn more about how easy or difficult people across the county find securing a slot to see a doctor at their surgery.

Visit our News page to read more. The survey will run until January 19, 2018.

Non-urgent patient transport

Following the announcement by NHS Kernow that its non-emergency patient transport policy is set to change so that many people will have to pay for their travel costs for appointments, we heard from a number of concerned people, particularly those receiving kidney dialysis.

We spoke with meeting with NHS Kernow’s Chief Officer Jackie Pendleton;  Dr Iain Chorlton, NHS Kernow Chairman; Kidney Care UK; St Austell MP Steve Double; and members of the hospital’s renal team, including renal consultant Paul Johnston to discuss this issue.

Read for more information. We are pleased to have helped secure an extension to the review of how renal patients will be assessed to January 15, 2018, and will update again following that time.


Following on from our call for people to have their say on NHS Kernow’s new 2017 review of its Telehealth service, which provides remote support for people with a range of long-term health conditions, its Governing Body on December 5, approved a plan to retain and reconfigure the Telehealth service.
Visit more details.


We regularly check how people are managing to access dental care in Cornwall. We are currently awaiting the results of a mapping exercise conducted by NHS England and Public Health to find out more about future dental service plans in Cornwall.