Making a dental complaint

Advice and Information - 6 April 2023

Would you like to complain about your dental treatment?
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You may not know that all dentists are self-employed and if you are not satisfied with their service you should complain initially to the practice manager at the relevant dentist.  However, if you do not receive a satisfactory response or wish to escalate your complaint you can contact NHS England.  More information is on their website. 

You could also relay your concerns to the Care Quality Commission (CQC) which monitors and regulates services provided by NHS contractors, to make sure they meet the fundamental standards of quality and care.  Although the CQC are not able to take forward complaints on your behalf, any information given to them will help to protect other patients.  More information can be found on their website. 

At any time during the process, you can ask for the support of an independent complaints advocate.  The local service for this is The Advocacy People (previously SEAP – Support, Empower, Advocate, Promote) and they can be contacted at 0330 440 9000 or via email. More information can be found on their website.

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