Who we are and what we do
Everything we do is shaped by what people tell us. We are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care.
Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
We focus on ensuring that people’s feedback about current services are addressed.
We work to get services right for the future.
How we work
Our staff and volunteers identify what matters most to people by going out into the community and visiting services to get public feedback on their experiences. We then work collaboratively with our health and care partners to ensure their services are the best they can be.
Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services.
You can also speak to us to find information about health and social care services available locally.
People's views come first - especially those who find it hardest to be heard.
We champion what matters to you and work with others to find solutions. We are independent and committed to making the biggest difference to your health and social care services in Cornwall.