Enter and View: Improving Primary Care Through Listening and Observation
Through conversations, observation, and feedback, we’ve worked to support improvements in the quality, accessibility, and experience of local GP services.
What we did:
- 🗣️ Spoke with 285 people, including 168 patients and 50 staff
- 👁️ Observed service environments, signage, accessibility, and care processes
- 📝 Gathered lived experiences and translated them into evidence-based recommendations shared with service providers
What changed as a result?
Many of our recommendations were acted upon by providers, leading to real improvements in patient experience. Changes already made include:
✅Updated signage with accessible fonts and improved visibility
✅ Weekly hearing loop checks to ensure better support for people with hearing loss
✅ Clearer communication around the cost of treatments and transitions to private care
✅ Staggered appointment systems to reduce crowding and improve waiting room flow
Why it matters
Enter and View gives patients and staff a voice — and ensures their feedback leads to meaningful action. These visits help hold services to account, share good practice, and create more inclusive, person-centred care across Cornwall.
