Healthwatch Cornwall conducted an online survey in June and July to understand the impact of coronavirus and the lockdown on residents of Cornwall and The Isles of Scilly, nearly 1,800 people shared their experience of the pandemic from a health and social care perspective.
The report details the results of this comprehensive survey, giving an incredibly deep understanding of the complex range of challenges the situation posed to both residents of Cornwall and providers of health and social care services.
Findings are grouped into three key areas which emerged as recurring themes from the results, these are:
- Mental health & wellbeing: the impact of the pandemic, lockdown and isolation on mental health and wellbeing
- Carers: themes relating to the experience of those in a caring role or accessing care during the pandemic
- Communications: perception of sources and providers of information and communication during the pandemic
As well as noting positive feedback on what has worked well, the three themes detail learnings, observations and recommendations on changes that can be made. We look forward to working with commissioners and service providers to help deliver on our recommendations to improve services for local residents now and in the future.