Following a peer review of adult safeguarding in Cornwall, it was agreed there was an opportunity to modernise and improve the way that adult safeguarding services were delivered in the county.
Healthwatch Cornwall were commissioned to conduct a review of adult safeguarding in Cornwall & the Isles of Scilly and the report ‘People’s experiences of adult safeguarding services; a review of services in Cornwall and the UK’ is the culmination of that piece of work.
The research was conducted by speaking with 29 adults who had gone through the safeguarding process. This allowed us to understand and appreciate the intricate sensitivities of that experience from a service users perspective, during what would have been an incredibly difficult and distressing time for them. The results of the research and ensuing report demonstrates that there is extensive good practise in place, but that it is not always standardised and experienced by all.
The report makes 16 key recommendations with themes emerging in areas like relationship building and creating rapport, to the provision of information in relation to communication about the process with the adults being safeguarded.
Below are a few selected points of significant importance to action going forwards, the full list of recommendations can be read in the full report that can be downloaded at the end of this article.
- A service user group should be formed to assist in the development of service user resources and adult safeguarding practices
- It should become standardised practice that all service users are informed that a safeguarding enquiry is being undertaken and that they are asked what their wishes are relating to the enquiry
- There should be the development of a standardised set of information to be provided to service users
- Professional awareness should be developed on the importance of relationships and rapport to the delivery of MSP and achievement of outcomes that positively affect people’s lives