CQC rate St Anne’s – Saltash as Outstanding

The Care Quality Commission (CQC) has rated the quality of care provided by St Anne’s – Saltash, Cornwall, to be Outstanding following an inspection in June 2017.

Inspectors rated St Anne’s – Saltash, Outstanding for being caring and responsive to people’s needs and Good for being safe, effective and well led.

St Anne’s is a care home which offers care and support for up to 33 predominantly older people. At the time of the inspection there were 32 people living at the service. Some of these people were living with dementia. 

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said: “St Anne’s – Saltash is providing an excellent service which effectively balances safety while encouraging independence.. There is an open culture where staff share information with people living in the service and are proactive in identifying and managing risks..

“The team should be extremely proud of the work they do. I congratulate the staff at St Anne’s – Saltash for achieving our highest rating.”

Inspectors found a positive, can do culture within the home, two members of the care staff had been given specific responsibility for being ‘falls champions’. They worked with people, staff and external healthcare professionals to implement best practice and minimise people’s risk of falling at the service.

Staff learned how to deal effectively with people who were at risk of becoming distressed or confused which could lead to behaviour which might challenge staff and cause anxiety to other residents. Care records contained information for staff on how to avoid this occurring and what to do when incidents occurred.

The service used a key worker system where individual members of staff took on a leadership role acting as an advocate within the service and communicating with health professionals and relatives. Each person had a photograph of their key worker together with their name clearly shown on it and displayed in their flats. This helped people to recognise their own key worker. Inspectors found staff were observant of people’s well being and their comfort

The full inspection report can be found at:


Press release supplied by CQC.