Cornwall’s new 111 provision

The new integrated urgent care service for Cornwall (Cornwall 111), bringing together NHS 111 and GP out-of-hours services started on November 30.

There is no change to the way people access the service; all they need to do is dial 111, as before.

Along with pharmacies and minor injury units, 111 should be the first port of call for anyone who needs urgent, but not emergency, help or advice.  They will be able to speak to a clinician, if needed, either on the phone or in person at a treatment centre or in their home.

The new service brings together NHS 111 and GP out-of-hours services into a joined up service, led by a mix of Cornwall-based doctors, nurses and specialist clinicians.

It is delivered by a partnership between Royal Cornwall Hospitals Trust, Kernow Health GP Community Interest Company and Vocare – a national provider of NHS 111.

Kernow Health CIC provides the local GP leadership of the service and delivers the out-of-hours element, and Vocare the 24/7 NHS 111 telephone triage service.

All organisations have worked closely together to enable the smooth hand-over from existing services and to ensure the ongoing operation of safe and responsive 111 and GP out-out-hours services.

Healthwatch Cornwall encourages anyone who uses 111 in Cornwall to let us know how they felt about the assistance provided. You can share your experience via our Have Your Say page or by calling 0800 0381 281.

We can then provide anonymised feedback to the providers to help ensure they deliver an effective service.