Emergency Department Impact Report 2024/25
This report demonstrates the direct impact of Healthwatch Cornwall in driving measurable improvements within the Emergency Department (ED) at Royal Cornwall Hospital (Treliske).
Through amplifying the voices of patients and families, Healthwatch Cornwall catalysed a focused response that is already transforming key aspects of emergency care delivery. Without this intervention, many long-standing patient concerns would have remained hidden or unresolved.
Healthwatch Cornwall gathered real-time feedback from patients and families who had recently used the Emergency Department. This evidence exposed critical issues affecting patient experience, dignity, and wellbeing. In response to Healthwatch Cornwall’s findings, the hospital’s leadership has committed to a series of immediate and longer-term actions to improve confidentiality, comfort, accessibility, communication, and support during long waits.
Through amplifying the voices of patients and families, Healthwatch Cornwall catalysed a focused response that is already transforming key aspects of emergency care delivery. Without this intervention, many long-standing patient concerns would have remained hidden or unresolved.
Healthwatch Cornwall gathered real-time feedback from patients and families who had recently used the Emergency Department. This evidence exposed critical issues affecting patient experience, dignity, and wellbeing. In response to Healthwatch Cornwall’s findings, the hospital’s leadership has committed to a series of immediate and longer-term actions to improve confidentiality, comfort, accessibility, communication, and support during long waits.
Read, or download, the report for:
- Key examples of Healthwatch-led impact
- Our key findings, Healthwatch-driven changes and commitments
- Our stakeholder feedback
- Our next steps
Downloads
Emergency Department Impact Report 24/25
