About Us

Our vision

Our vision is to inspire positive change in Cornwall’s health and social care through effective public engagement.

Our mission

Our mission is to make sure people’s views are heard at the heart of Cornwall’s health and social care.

Our values

Our values are critical to achieving our vision, they are:

Our principle responsibilities

  • Gathering views and understanding the experiences of patients and the public and making them known to commissioners and providers
  • Engaging with diverse communities to enable everyone’s opinion to be heard
  • Supporting volunteers to make an active contribution
  • Promoting and supporting the involvement of people in the commissioning and provision of local care services and how they are scrutinised
  • Recommend investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC)
  • Providing information about access to services and support for making informed choices
  • Feeding its findings into Healthwatch England and providing a steer to help it carry out its role as national champion.

Our history

Healthwatch Cornwall has been developed from the county’s former Local Involvement Network (LINk).

The Healthwatch network has been created in response to the Health and Social Care Act 2012. Healthwatch Cornwall is funded by the Department of Health via Cornwall Council.

Healthwatch Cornwall is one of 152 local Healthwatch, with Healthwatch England providing representation at a national level.

Our structure

Healthwatch Cornwall is a Community Interest Company (CIC). This was set up in February 2013. The CIC has a volunteer Executive Board and employs a Chief Executive Officer and eight operational staff.

To ensure Healthwatch Cornwall can reach and represent the diverse range of people in the county it has the option to spot-purchase support for traditionally harder to engage groups and individuals, such as working people, gypsies and travellers and the homeless.

It will also involve a volunteer Advisory Forum, Enter and View Visitors, as well as other community volunteering opportunities. Its volunteer Executive Board, working in response to recommendations made by the Advisory Forum in light of public feedback, will oversee the work Healthwatch Cornwall undertakes.

Healthwatch Cornwall will be independent and responsible to the people of Cornwall. It will develop its own work plan, devise its own structure, employ its own staff and involve volunteers so it can be the influential and effective voice of the public.

It will keep accounts and make its annual reports available.

Healthwatch Cornwall will report to Cornwall Council  in a performance capacity only to ensure value for money.

It will be a ‘critical friend’ to the commissioners and providers of health and social care services to enable progressive and beneficial decisions to be made.

The overall aim of a local Healthwatch is to give people and communities a stronger voice to influence and challenge how health and social care services are provided within their area.

Statutory Rights

Healthwatch Cornwall has rights in law to Enter and View adult and children’s health care settings and adult social care settings. It must also receive a response from statutory agencies within 20 working days to any formal recommendations it makes. It can escalate issues up to the Secretary of State for Health if deemed appropriate.

Further Info

We cannot assist with individual complaints but, in addition to calling our signposting service, you can find out more on our Complaints page.

Visit our Our Work page to read about our current projects, our Our Work/Our Impact sections to learn more about what we have achieved in response to public feedback and our News page for the latest updates.

Company Details

Name: Healthwatch Cornwall

Registered: England

Registration No’: 8399730

Company Address: 6, Walsingham Place, Truro, TR1 2RP.