Improving Hospital Discharge: Margaret’s Story

What happened?
Margaret contacted her MP after a close family friend, a 94-year-old woman, was discharged from hospital without adequate support in place.
Although her care in hospital had been good, she was transported home alone and left without essential equipment or help. She had:
- No bed or commode downstairs, despite being advised not to use stairs
- No clear instructions for her medication
- No care plan or follow-up arrangements
Fortunately, neighbours and friends stepped in, moving a bed, finding equipment, and offering immediate care. But the experience was distressing and placed her at risk.
How Healthwatch Cornwall got involved
We received this feedback via Margaret’s MP and immediately escalated the concerns to senior local health leaders.
As a result:
🗣️ This case will be raised in upcoming system meetings as part of wider discussions around hospital discharge and post-care planning.
The aim is to ensure safer, more supported discharges, especially for those who live alone or don’t have family nearby.
“Thank you for ensuring these concerns are listened to and these people have a voice.”
Why this matters
This case highlights the real-world impact of public feedback. Individual stories like Margaret’s help shine a light on gaps in care and drive change at a system-wide level.
By listening to people and working with decision-makers, Healthwatch Cornwall helps shape services that are safer, more compassionate, and better meet the needs of our communities.
*Name changed to protect privacy.
Want to make a difference?
If you’ve had a similar experience, or want to share feedback on any aspect of health or care in Cornwall, we want to hear from you.