Image of the cover of the enter and view report, it's blue with the title in white text

Dentistry Impact Report 2024/25

In 2024–2025 Healthwatch Cornwall turned public frustration with NHS dental services across Cornwall and the Isles of Scilly into evidence, and evidence into action — leading to tangible, measurable improvements in services.

Through gathering over 1,185 real experiences from residents — families, carers, young people, older adults, and rural communities — Healthwatch Cornwall produced the landmark report: “The Dental Crisis in Cornwall: Your Questions Answered.”

This report was formally cited as critical evidence by the Cornwall & Isles of Scilly Integrated Care Board (ICB) and directly informed the 2024–2026 Dental Strategy.
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Image of the cover of the enter and view report, it's blue with the title in white text

Emergency Department Impact Report 2024/25

This report demonstrates the direct impact of Healthwatch Cornwall in driving measurable improvements within the Emergency Department (ED) at Royal Cornwall Hospital (Treliske).

Through amplifying the voices of patients and families, Healthwatch Cornwall catalysed a focused response that is already transforming key aspects of emergency care delivery. Without this intervention, many long-standing patient concerns would have remained hidden or unresolved.

Healthwatch Cornwall gathered real-time feedback from patients and families who had recently used the Emergency Department. This evidence exposed critical issues affecting patient experience, dignity, and wellbeing. In response to Healthwatch Cornwall’s findings, the hospital’s leadership has committed to a series of immediate and longer-term actions to improve confidentiality, comfort, accessibility, communication, and support during long waits.
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Safeguarding Impact Report 2024/25

This report demonstrates how Healthwatch Cornwall’s independent engagement with individuals subject to adult safeguarding has directly influenced systemic change across Cornwall. Through in-depth conversations with 29 participants, we explored whether people felt heard, safe, and supported — and what outcomes mattered most to them.

Our findings, rooted in the Making Safeguarding Personal (MSP) framework, not only highlighted gaps in communication, advocacy, and inter-agency coordination — they led to formal recommendations that have since been adopted by the Safeguarding Adults Board (SAB) and partners.

These recommendations are now actively shaping local safeguarding policy, service delivery, and public awareness work. The role of Healthwatch Cornwall has been critical in ensuring that real experiences drive meaningful, person-centred change.
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Image of the cover of the enter and view report, it's blue with the title in white text

Enter & View Provision Impact Report 2024/25

This report outlines the measurable impact of Healthwatch Cornwall’s Enter & View programme in 2023-2024. The programme not only brought immediate, tangible improvements to primary care services but also contributed directly to influencing wider system change.

Through visits to 28 primary care practices (GP surgeries, Dentists, Opticians, Pharmacists) we gathered the views and experiences of 168 patients and 50 staff members.

Those lived experiences were translated into evidence-based recommendations, several of which were promptly implemented by providers.
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Front cover image of the cost of living report

Preliminary cost of living report published

We have published the results of a cost-of-living report carried out late last year.

Described as a ‘snapshot survey’ of more than 400 people across Cornwall, it will be used as a comparator in much broader research being published by the independent health and social care watchdog in early 2025.
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