Cornwall GP website review published

Healthwatch Cornwall conducts design and accessibility review of all 58 GP websites in Cornwall
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In March 2021 towards the end of the third national lockdown, our volunteers were supported by staff to conduct a detailed review of all GP websites in Cornwall. At this point in time, there were still significant restrictions in place, making easily accessible healthcare information vital for people in need of support.

This report is now being launched as part of our national #YourCareYourWay campaign, raising awareness about the Accessible Information Standard, and highlighting the legal rights of people with an impairment or disability to healthcare information in a format they can understand.

What were we trying to achieve?

  • Check how easy it is to find key information that is up to date, clear and easy to understand.
  • Recognise what is working well and highlight what could be improved.
  • Encourage GP surgeries to continue to provide the best information and support possible.

Key findings

Key findings are set out over five areas of focus:

  • Finding basic, up to date information: Navigating sites, including layout and appearance; Accessibility; Up to date information
  • Patient Participation Group (PPG) activity
  • Signposting
  • Opportunity to provide feedback
  • COVID 19 information.

You can download the full GP website review at the end of this article page.

We hope this report will become essential reading for anyone responsible for updating GP websites in Cornwall and the Isles of Scilly. We look forward to working with NHS Kernow Clinical Commissioning Group to help implement as much of the report recommendations as possible, raising the standards for our GP websites in Cornwall, and improving digital accessibility for residents in the future.
— Mario Dunn, CEO, Healthwatch Cornwall


Anyone with an impairment, learning disability or disability is legally entitled to healthcare information in a format they can understand, such as Braille or British Sign Language.   

If you or someone you know has experienced getting information in an accessible format, we would really like to hear from them.

Take our accessible information standard survey.

Take the survey

Thank you to Healthwatch and their volunteers for carrying out this review. It is so important that patients have easy access to quality information. Their excellent report does a great job of highlighting this in a very practical way. It provides valuable insight for our GP practices, who we will support to work on the recommendations.
— Andrew Abbott, Director of Primary Care for NHS Kernow Clinical Commissioning GrouP
Download the GP website review using the link below
Easy Read version
Download the GP website review press release using the link below

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